The complete text of an email I sent to Jewel's customer care website last night:
A short time ago I returned from this Jewel. I returned without any groceries. When I went to checkout I was told that they were having problems. Eventually they made repeated announcements that they couldn't take credit or debit payments...later this was extended to cash as well as *everything* stopped working with every register. After waiting for 20 minutes or so (I had deli meat) I decided to just give up and leave, and many people did the same. I noticed while this was going on that customers kept entering the store. By the time I had left, thankfully, they were telling people about their problem so they wouldn't have to waste their time. I'm writing because I'm pretty amazed that Jewel had no backup system in place to meet this kind of challenge. I found it very hard to believe.
Big thanks go to Shell who brought me home a piece of apple pie because she knew I was in a really bad mood.
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